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Members are reminded that, as a result of the Ambulance Victoria Enterprise Agreement 2024 (Agreement), in addition to improvements to end of shift management already delivered during Term 1, the following improvements will take effect from 10 November 2025.

51.1     End of shift management

(e) From 10 November 2025, and other than in circumstances where the employee will be entitled to a protected hour from the end of their shift under clause 55, the following end of shift management practices will take effect:

• for all shift lengths: during the last 60 minutes of an employee’s rostered shift, an employee will be required to respond to code one and priority zero cases only;

• for all shift lengths: upon an employee reaching their rostered shift end time who is not allocated to a case, the employee will be placed out of service, unless otherwise mutually agreed by the employee and AV; and

• for shift lengths less than 14 hours: in a period of incidental overtime following the end of their rostered shift an employee may be required to attend a priority zero case following a clinical assessment by an Communication Centre Clinician – ALS, Communication Centre Clinician – MICA or other clinically suitable roles as agreed by the Parties.

(f) For clarity, nothing in clause 51.1(e) prohibits an employee from opting in to responding to a code two case during the last 60 minutes of an employee’s shift that may take the employee into incidental overtime. AV will consult with Employee Representatives on the proposed mechanism that would allow employees to opt in to code two dispatch in the last 60 minutes of the employee’s shift prior to implementation of this mechanism.

(g) Nothing in this clause 51.1 diminishes an employee’s right to refuse to work overtime in accordance with clause 51.2.

It is important that all members are aware of your rights under these clauses. Please inform the union of any issues with the roll out of these new entitlements from 10 November 2025.