The following industrial actions, which apply to Referral, Clinicians and Communications members, have been notified to commence from 7:00am on Friday 14 June.


An indefinite ban on triage practitioners performing the following tasks:

  • The use of Video Assisted Triage.
  • The use of Computer Aided Dispatch (CAD) connector, and instead manually entering case details in Adastra.
  • The downgrading of outcomes suggested by Adastra.
  • Performing triage duties unless the employee may advise a caller how many cases require an ambulance and are pending and current fleet availability.
  • Referral Team Leaders monitoring the duration of employees’ After Call Work.
  • Attending daily huddle meetings.
  • Working on IT-related issues and instead lodging a ticket with the service desk for any IT-related issue.

Triage practitioners will answer all questions in every open question set in Adastra (including coloured and black question sets).


An indefinite ban on clinicians performing the following tasks:

  • Downgrading of events (except if safety related).
  • Providing in person support to call takers, instead only providing support by dialling in.
  • Completing NEPT booking acuity/diagnosis review.


An indefinite ban on SECC employees performing the following tasks:

  • Using templates.
  • Using fleet or fleet maintenance centre logs.
  • Recording of equipment locker entries.
  • Updating access codes.
  • Recording Emergency Management Unit entries on Emergency Response Plan spreadsheet.
  • Recording issues on the Duty Manager log.
  • Using the Duty Manager eLog.
  • Logging external complaints.
  • Answering rostering or payroll enquires from employees.
  • Responding to written requests or complaints from management about the handling of events.
  • Responding to enquiries about NETCOMM and ERTCOMM estimated time of arrival.
  • Assisting or providing information to medical monitoring groups.
  • The performance of incidental overtime by SECC employees.
  • The use of Optima Live by SECC employees.
  • Responding to enquiries about after hours recalls for area coverage, instead directing those enquiries to the Regional Duty Manager.
  • Attending meetings with a manager wearing an operational uniform unless they are a registered practitioner with the Australian Health Practitioner Regulation Agency.
  • Making taxi bookings/Uber Health bookings for patient transport.